Last updated: 14 October 2026
This notice explains how personal information is handled when you visit shop.oceanmaterial.com, buy a product, contact us or subscribe to updates.
Who is responsible
OM Group Limited, 6/F, Cheung Hing Industrial Building, 12P Smithfield Road, Kennedy Town, Hong Kong, is responsible for the shop. Contact: [email protected].
Orders and customer service
We process the contact details, billing and delivery information, selected products, transaction references and messages needed to handle an order or request. You do not need to provide a job title to buy from the shop. Payment details are processed through the payment service displayed at checkout. The checkout uses Stripe.
Where the GDPR applies, handling an order or a pre-contractual request is based on Article 6(1)(b). Record keeping required by law is based on Article 6(1)(c). Handling other enquiries, preventing misuse and maintaining the shop can be based on our legitimate interests under Article 6(1)(f), subject to your rights.
Providers involved
- Shop and hosting: WordPress and WooCommerce support the shop. Hosting and delivery currently use Hostinger and Cloudflare; technical request, security and service data may be processed to operate and protect the website.
- Payments: Stripe processes payment and related fraud-prevention data. We receive the transaction information needed to manage your order. Stripe privacy information.
- Fulfilment: the shop has a Printful integration. Necessary order and delivery details are provided to the fulfilment and delivery partners used for your order.
- Messages: contact forms and the configured email service process your message and contact details. The shop also has local form-message storage.
- Newsletter: Sender (UAB Sender.lt) hosts our signup form, manages subscriptions and sends newsletter emails. The information you enter is sent directly to Sender. Loading the embedded form also sends technical request data, such as your IP address and browser information, to Sender. Sender privacy information.
Newsletter
If you choose to subscribe, we use your email address to send Ocean Material news and product updates. Your first name is optional. The form asks for your consent and the subscription must be confirmed by email. You can withdraw consent and unsubscribe at any time using the link in an email. Withdrawal does not affect processing that was lawful before it. Under the GDPR, the basis for this marketing is Article 6(1)(a). We retain the consent record as needed to demonstrate your choice and honour withdrawal.
Cookies and optional measurement
Necessary technologies support the basket, checkout, security and your consent choices. Optional analytics and advertising technologies require your choice through the consent panel. You can reopen it using “Consent Preferences” on the website and change your choice.
Google Analytics is configured for optional analytics. It can process browser and device information and how the site is used. Google privacy information. Product-catalogue synchronisation with Google is a separate shop function.
The shop also uses a Meta/Facebook commerce integration. Advertising measurement, where enabled with your consent, may involve browser, device and shopping-event information. You can manage optional advertising consent in the consent panel. Meta privacy information.
International processing
OM Group Limited is based in Hong Kong. Our providers may process information in other countries, including the EEA and the United States. Where required, international transfers must use an applicable adequacy decision or appropriate safeguards such as the European Commission’s Standard Contractual Clauses. Merely visiting the shop is not consent to an unrestricted international transfer. Contact [email protected] for information about the safeguards applicable to your data.
How long information is kept
We keep information for the purpose for which it is collected, then delete or anonymise it unless a legal obligation or a justified need requires continued retention. Relevant criteria include order and accounting obligations, open complaints or legal claims, support needs, consent records and backup cycles.
Your choices and rights
Where the GDPR applies, you may request access, correction, erasure, restriction or portability, subject to the conditions of the law. You may object to processing based on legitimate interests and to direct marketing. You may withdraw consent at any time. You can complain to a competent supervisory authority, including one in the EU country where you live or work. Rights under Hong Kong’s Personal Data (Privacy) Ordinance also remain available where applicable.
Contact [email protected] to exercise a right or ask a privacy question. We may need proportionate information to verify your identity.